SHIPPING AND DELIVERY POLICY         

At Gracelooms, managed by Valorent Dynamics, we are dedicated to providing a seamless and reliable shopping journey. In this document, “we,” “our,” and “us” represent Valorent Dynamics, while “you,” “your,” and “user” denote our valued customers. At Gracelooms, we prioritize quick and efficient dispatch of your purchases. This Shipping and Delivery Policy explains the terms governing the shipment of products ordered through our platform. By confirming a purchase, you agree to abide by the provisions in this policy.    

Shipping Locations  

We currently deliver orders to all serviceable pin codes across India. At present, we do not support overseas or international shipping.    

Processing Time  

Orders are usually processed within 1-2 working days (excluding weekends and national holidays) from the date of order confirmation.    
  After processing, a confirmation email will be sent to you with the relevant order details.    

Delivery Timeline  

Our standard delivery window ranges between 3-8 business days, ensuring you receive your fashion essentials without unnecessary delay.    

Failed Delivery Attempts  

If delivery cannot be completed due to an incorrect address, the recipient being unavailable, or refusal to accept the parcel, the shipment will be sent back to our warehouse. Customers may raise a request for re-delivery.    

Damaged or Lost Shipments  

If your package is delivered in a damaged condition, kindly inform our customer service team within 48 hours of receipt along with supporting photographs.    
For shipments lost in transit, we will arrange for either a replacement or a refund after confirmation with our courier partner.    

Contact Us  

For any assistance regarding shipping and delivery, please contact us at: valorentdynamics@gmail.com.  

We appreciate your trust in shopping with us and remain committed to ensuring a smooth delivery experience every time.